LEVEL 1 is intended for small networks of less than 20 workstations, 1 server, and 1 physical location.

Services include:

• 15-minute response time during business hours

• 2-hour Emergency response time after business hours

• Remote Management Support through TeamViewer

• Web-based, end-user facing Support Ticket System

• Workstation and Server patch management

• On-site support as needed at reduced rate of $95 per hour

• Documentation of Network Topology and SOPs

• On-premise and Cloud backup monitoring

• Network Health Monitoring

• Annual Dust removal of Servers and Workstations