CADABLE CARE
Managed IT Services
LEVEL 1 is intended for small networks of less than 20 workstations, 1 server, and 1 physical location.
Services include:
15-minute response time during business hours
2-hour Emergency response time after business hours
Remote Management Support through TeamViewer
Web-based, end-user facing Support Ticket System
Workstation and Server patch management
On-site support as needed at reduced rate of $95 per hour
Documentation of Network Topology and SOPs
On-premise and Cloud backup monitoring
Network Health Monitoring
Annual Dust removal of Servers and Workstations
LEVEL 2 is intended for mid-sized networks consisting of up to 50 workstations, up to 4 servers, and spanning across no more than 2 physical locations.
Includes all services in Level 1 plus:
Disaster Recovery Planning documentation
WAN Optimization
CAD Management Services
Microsoft 365 Management
Quarterly site visits for wellness checks of your network and maintenance of your critical equipment
LEVEL 3 is intended for large networks consisting of up to 100 workstations and 8 servers. This package supports Enterprises spanning the globe, using a combination of on-premise hosted Applications and Cloud Providers such as Amazon Web Services and Microsoft Azure.
Includes services in Levels 1 & 2 plus:
16 hours of Custom development towards Microsoft framework platforms, VB, C++
24/7 Support for mission-critical applications
Monthly site visits for wellness checks of your network and maintenance of your critical equipment
CIO-level IT Management for mid-size business
LEVEL 4 is intended for large networks of more than 100 workstations and 8 servers.
This package includes all of the benefits of Levels 1 thru 3, with the addition of Cloud-Based VDIs such as FRAME, Azure, and AWS Workspaces. Your team can purchase additional CADABLE Services and Training at a 50% discount.
64 hours of IT Consulting time to be used Annually for updates and enhancements to your Enterprise Infrastructure on an as-needed basis
Real-time Management and Monitoring of AWS, Azure, and FRAME as it applies to your Enterprise
Unlimited “How to” support topics that generally take less than 30 minutes to work through
Managed IT for CAD includes:
Unlimited license file management
Hosting of license file on AWS if desired
Software distribution management
Quarterly deployment and service pack maintenance
Annual template and content center upgrade services
Optimize backup scripts for Vault if present
Deliverables of this service include:
• On-demand consulting
• Can be used for any service request short of development work
4hour block of 1 on 1, "CAD Systems for the IT Professional" Training. Includes:
• License Update
• License Manager Install
• Firewall port configuration
• Best Practices for Centralized Software & Patch Management
• Asset Management
• License transition Q&A, Collections, Subscription, Legacy Perpetual Licensing in Mixed Environment
*Intended for IT Professionals internal to engineering firms that subscribe to CAD products and services
